customer testimonials

While other companies were hesitant in response to our requests, ARRK willingly embraced the risks and became a significant driving force in achieving project completion together. Our requests often came with unclear aspects, concerns, changes, or even project cancellations, but ARRK consistently took a positive approach in guiding us forward. This attitude has instilled in us a sense of trust and reassurance, and we are grateful for it.

We rely heavily on your consistent support in design, analysis, and prototyping, which allows us to have confidence in our projects.

Whenever there are uncertainties regarding our requirements, we receive prompt clarification and feedback, which is then swiftly incorporated into the specifications. Thanks to this fast and appropriate response, we appreciate that the final outcome consistently aligns with our requirements.

We have often found solace in the responsiveness and knowledge of your sales team. The models produced by your company have received high praise even in our major internal meetings, greatly contributing to the progress of our projects. For companies like ours, involved in the creation of physical products, there are inevitably areas where we lack sufficient expertise. Your support has been instrumental in filling these knowledge gaps.

There is a sense of security knowing that if we encounter any challenges during development, ARRK will do their best to help us find a solution.

You have a good understanding of our products, design techniques, and manufacturing schedules, which has been extremely helpful to us on a regular basis.

Consideration of how the product is used and made, with information like "this part should be made this way, so please pay attention to this point," coming up from the estimation stage, provides confidence in the final product's quality

Even when our communication about the desired quality may be lacking, your team has the ability to grasp our intentions subtly and explain concerns, often including details about the component structure. This has been immensely helpful to us.

In terms of confidentiality measures, ARKK has advanced security protocols in place, including card-based access control, a ban on bringing mobile phones into secure areas, disabling camera functions on employees' phones, and clear zoning of work areas. These measures are more advanced compared to other companies in the same industry, providing a sense of security when placing orders.

We appreciate your attentive and flexible support in handling difficult-to-source materials and challenging processing tasks, which are often hard for us to obtain or manage in-house.